Terms of Use

1. Purpose of Services: Fiamla provides accommodation solutions, travel services, and tools to simplify your trips. Our services are provided in accordance with the information available at the time of booking and the applicable laws in each country where we operate.

Access to Services:

• The user must be of legal age (18 years or older) to carry out transactions unless otherwise stated by local regulations.

• Any fraudulent or abusive use of the services will result in the immediate suspension of the account.

Service Availability: While we strive to maintain optimal availability, certain services may be subject to local restrictions or disruptions beyond our control.

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2. User Obligations:

To ensure a smooth and compliant experience, users must:

Provide Accurate Information:

• All provided data (name, contact details, preferences, etc.) must be accurate, complete, and verifiable.

• Any attempt at falsification will result in service cancellation and may lead to legal action.

Adhere to Booking Conditions:

• Users agree to follow the specific rules of each service or accommodation, including cancellation or modification policies.

• Inappropriate behavior towards service providers or other clients is strictly prohibited.

Legal Compliance:

• In Togo, users must comply with local travel and e-commerce regulations.

• In Canada, both provincial and federal laws, including consumer protection laws, apply.

• In India, obligations include adherence to digital laws such as the IT Act and privacy standards.

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3. Limitation of Liability:

Fiamla acts as an intermediary and is not directly responsible for services provided by third parties.

Errors by Service Providers:

• We are not liable for delays, cancellations, or errors caused by accommodation or transport providers.

Cancellations:

• Any request or booking canceled due to a violation of terms or applicable laws will not be eligible for a refund.

Force Majeure:

• Unforeseen events (natural disasters, strikes, government decisions) are beyond our control, and Fiamla assumes no financial or operational liability for them.

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4. Privacy Policy:

At Fiamla, protecting personal data is a priority. This policy varies based on applicable regulations in each country of operation.

Data Collection:

• Personal Information: Name, contact details, preferences, and other necessary details for service provision.

• Browsing Data: Cookies, browsing history, and interactions with our site to improve user experience.

Data Usage:

• Service Management: Processing bookings, updating information, and customer support.

• Communication: Sending notifications, promotions, and personalized offers.

• Service Improvement: Data analysis to enhance the user experience.

Legal Compliance:

• In Togo, the local data protection law applies.

• In Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

• In India, we comply with the Data Protection Bill and associated regulations.

User Rights: Users can request access, correction, or deletion of their personal data by contacting us directly via our website or email.

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5. Disclaimer:

As an intermediary, Fiamla strives to ensure a quality experience, but certain limitations apply:

Service Availability:

• The availability of specific accommodations or services depends on the providers and cannot be guaranteed.

Third-Party Relations:

• Any interaction with third-party providers is the user’s responsibility. We are not liable for their actions or omissions.

Modifications or Cancellations:

• Fiamla is not responsible for cancellations, delays, or changes caused by third parties or unforeseen circumstances (e.g., pandemics, government decisions, etc.).

For any questions, please contact our customer service via email or our website.